Shopping at Kate Madison is simple. This means that you can make a purchase one of three ways – order by calling us at (207) 967-8989, or, Toll Free: (800) 931-KATE, 10 am to 5:00 pm Eastern Time to talk with a customer representative, or simply order on online at www.KateMadison.com – with a 100% secure transaction, or visit our showroom at 3 Coveside Lane, Lower Village, Kennebunk, Maine.

Our Showroom & Mailing Address: Kate Madison Furniture, 3 Coveside Lane, Kennebunk, ME 04043

Delivery
Most purchases are shipped from a Greater Boston, Massachusetts warehouse via Freight Shipping*. Since all of our merchandise is custom-made and finished by a craftsperson, most orders generally takes to 6-8 weeks for delivery. Custom orders, and orders shipping west of Denver can take an addition 1 to 2 weeks. However, often the item is in the warehouse, and can be shipped immediately. A customer representative will contact you via email to let you know when your purchase will be shipped.

About Freight Shipping*:
Due to the large size of most our items, most purchases require Freight Shipping by a carrier who specialize in transporting antiques, and high-quality furniture. All furniture items are delivered with "White Glove Service". This means, that the Freight Company will bring the item into your home and place it in your desired location. The freight company will contact you within one week of delivery to give you a delivery date and timeframe.

*Delivery persons reserves the right to decline placing the piece in a desired in-house location if the spot is unusually tough to navigate, obstructed or beyond "normal" delivery patterns. Please advise us then ordering if this situation exists. We can ship to the 48 contiguous states. We regret that we cannot ship internationally or to the US Virgin Islands, Hawaii and Alaska.

Delivery Charges
Since many of our items are large-scale or heavy, the cost to ship the items can be higher than other small items ordered online. Kate Madison has negotiated the best rates to deliver these items to arrive in top-condition. We do not make money on shipping, we use an outside freight company that specializes in tranporting furniture. Kate Madison understands that the cost of shipping a large item can be expensive, for this reason, we have reduced the cost of the item to account for the additional shipping charges. At Kate Madison, we believe that the item's quality and final cost will surpass other furniture sellers.

Shipping Rates: 12% of your order total (or) the following minimums (whichever sum is greater):
• New England: $200 (MA, VT, ME, CT, RI, NH)
• Northeast: $395 (NJ, DE, MD, DC, NY 100-122, 125-126 zips only, PA 180-181, 189-191, 193-196 zips only, VA 201, 220-224, 226-227 zips only)
• Central/South: $495 (NY-remaining zips, PA remaining zips, VA remaining zips, OH, IN, IL, MI, WI, WV, NC, SC, GA, FL, AL, MS, LA, AR, MO, IA, KY, TN)
• Western: $595 (All continental US States west of the Mississippi River)

Pick-Up
To forego shipping charges, you may pick-up your purchases at our store in Kennebunkport, Maine. To arrange to pick-up an item, simply call us at (207) 967-8989 or email us at customerservice@katemadison.com.

Returns / Exchanges
If you receive an item that is not what you ordered either in product type; product size; and/or color choice, please tell the delivery driver and he will ship the undamaged item back to us via the same method it was delivered within 15 days. Kate Madison will either refund the item cost; replace the item with the correct item; or offer credit to use on another purchase. Items that are modified or ordered in a custom-size or custom-color cannot be returned.

Damaged Items
Upon delivery each item will be inspect for damage. In rare event that an item arrives damaged, the delivery team will ship the item back at no cost to you. Please keep in mind that the items are designed to have an antique appearance with solid wood and distressed finishes. Wood has natural character not found in manufactured wood or pressboard. Imperfections add to the character of piece and are not considered damaged.

Online Ordering / Payment
Kate Madison offers 100% secure ecommerce transactions. We accepts MasterCard, Visa, and Check payments. You can make an online purchase by simply selecting the item, color, then step through the online payment process. If paying by check, you will need to email customerservice@katemadison.com to receive additional payment information.

Our Guarantee
Kate Madison furniture is guaranteed. We pride ourselves in carrying quality, handcrafted furniture. If you do not like the item you have purchased for any reason, you may return the time for 15 days after receipt for a refund or exchange, however, we regret that shipping charges cannot be refunded. For more information, please email customerservice@katemadison.com.