- Where is the furniture constructed?
- What is the furniture made of?
- How is the furniture finished?
- Where is Kate Madison located?
- Can a piece of furniture be
customized?
- How do you figure out shipping
charges?
- Im redesigning a room,
can I get pieces to match?
- How long will it take to receive
my purchases?
- What if an item arrives damaged?
- What if I dont like the item?
1. Where is the furniture
constructed?
Kate Madison specializes in French Country custom-made furniture inspired
by the 1800s. Each item is made and finished to your specifications by
carpenters and craftspersons in the French Countryside of Quebec, Canada.
2. What is the furniture made of?
Our carpenters use 100% solid wood and never any pressboard, or
artificial woods. Each piece of furniture is constructed of aged, solid
pine. The pieces are designed to have an antiqued appearance and quality.
3. How is the furniture finished?
All the pieces are finished using top-quality Milk Paint, the traditional
way antique furniture was finished. Each item is then distressed to give
it an antiqued look. The milk paint our craftsmen use is a liquid-base
paint that is considered a better quality than other milk paints.
4. Where is Kate Madison located?
Kate Madison.com is located in Kennebunkport, ME. We currently sell throughout
New England and on the web nationwide at www.katemadison.com. Visit our
new showroom in Kennebunkport, Maine is located at 3 Coveside Lane, Lower
Village, Kennebunkport, Maine. Near the Chamber of Commerce, and behind
HB Provisions. Driving Directions
5. Can a piece of furniture
be customized?
Yes, a design specialist will work with you to design a piece of furniture
to meet your needs. For an additional charge, we can build existing pieces
to different size and scale. For more information, please call (207) 967-8989
or email the specifications to customerservice@katemadison.com
6. How do you figure out shipping charges?
Kate Madison works with an outside, freight shipper that specializes in
transporting large scale furniture. Each piece is pad wrapped to avoid
damages that may occur when shipping using traditional freight methods.
All items are delivered inside your home to your desired location. The
cost to ship an item is based on your state and zip code. Kate Madison
does not make money on shipping/handling, the charges are simply the cost
to get the item to you in top condition.
Shipping Rates: 12% of total
or the following minimums:
New England: $200
(MA, VT, ME, CT, RI, NH)
Northeast: $395
(NJ, DE, MD, DC, NY 100-122, 125-126 zips only, PA 180-181, 189-191,
193-196 zips only, VA 201, 220-224, 226-227 zips only)
Central / South: $495
(NY-remaining zips, PA remaining zips, VA remaining zips, OH, IN,
IL, MI, WI, WV, NC, SC, GA, FL, AL, MS, LA, AR, MO, IA, KY, TN)
Western: $595
(All continental US States west of the Mississippi River)
7. Im redesigning a room, can I get pieces
to match?
Absolutely, we work with individuals who are redesigning every room of
the house. We can help make decisions on furniture and finishes that would
work together. For more information, please email customerservice@katemadison.com
or call (207) 967-8989.
8. How long will it take to receive my purchases?
Kate Madison is a custom-made furniture seller. This means that each item
in designed and finished by a craftsperson. We take special care to make
sure each item is made right, for this reason an order takes 4 to 5 weeks for
the workshop to custom-build and hand-finish your pieces, then the items
are freight shipped to your home to arrive in 2 to 4 week from shipping.
The entire order process takes 6 to 8 weeks depending on your distance
from Boston. However, if we have the item in our warehouse, it can be
shipped immediately. A customer representative will contact you via email
to set the earliest delivery date.
9. What if an item arrives damaged?
Upon arrival, every item is inspected by the deliver for damage. In the
rare event that an item is damaged during shipping, the delivery service
will ship the item back to our store, at no cost to you.
10. What if I dont like the
item?
Standard purchases can be returned for a refund or exchange for 15-days
after receipt. Simply ship the undamaged item back to us the same way
it arrived, and we will refund the cost of the item. We regret that shipping
charges cannot be refunded. Unfortunately, customized
items, or custom finishes cannot be returned.
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